FREQUENTLY ASKED QUESTIONS
PRICING AND PRODUCT INFORMATION
Every effort is made to ensure the prices and product information on our website are accurate. Instances may arise in which a product(s) are priced incorrectly on the website or where the product information supplied is inaccurate. We will not be held bound by the incorrect price(s) in cases where such error(s) occur. If for any mispriced item’s correct price is higher than our stated price, we will, at our discretion, contact you for instruction before shipping or cancel the order if you no longer wish to proceed with the transaction. Due to fluctuations in exchange rates and consequent variances in our local suppliers’ pricing, as well as the occurrence of periodic supplier price increases, Photogear cannot guarantee that the price at which an item is backordered will be the price at which the goods will be sold once stock has landed in Auckland. In such instances Photogear will either refund the customer the price paid or charge the difference in price to the customer should the customer still wish to go ahead with the transaction. Photogear will not be held responsible for errors in the product information supplied.
GOODS AND SERVICES TAX (GST)
GST is charged at 15%. All prices listed on our website are inclusive of GST unless otherwise stated.
WARRANTY AND GUARANTEE
Please contact our service department at email@example.com for all support needs.
Stock of all goods on offer is limited. Photogear shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Photogear shall only be liable to refund monies where it is unable to fulfill orders at advertised prices. Where goods are advertised as having an estimated delivery time, or are on backorder, Photogear is not responsible for delays on these estimates. These estimates are merely guidelines and may shift with stock availability and supplier scheduling.
We accept payment from MasterCard and Visa credit card only. We unfortunately do not accept American Express. For security reasons, we do not store credit card information for online orders.
At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order. As a protection against fraud, we reserves the right to request ID documents, credit card billing statements and photocopies of any credit card or CCV number used to make purchases from us. We reserves the right to refuse to ship orders to customers refusing to make such information available or whose information is suspicious in anyway, in which case the credit card holder will be refunded.
All orders with full payment made before 2:00pm will be shipped on the same day (except for weekends and public holidays), subject to availability and security check. Otherwise it will be shipped on the next working day. If any items are backordered we will contact you with estimated delivery.
On receipt of parcel, before signing for them, please make sure the total number of parcels matches with the consignment note or courier ticket. Please check for any visible damage. If total number of parcels does not match the consignment note or courier ticket, or there is visible damage to the parcel, please note to courier driver before signing or alternatively, please reject signing for parcel if the parcel is significantly damaged.
Please advise us of any discrepancy or damages immediately, as claims will not be accepted if made after 7 days.
Please note that the courier companies will not accept responsibility for any claims if you sign a clean proof of delivery (i.e. sign for a parcel) when you have received damaged or short supplied parcels; therefore any claim to Photogear will be declined if a clean proof of delivery is produced.
If you have any queries in regards to damage, short supply or missing parcels, please feel free to contact us firstname.lastname@example.org
RETURN / REFUND AND EXCHANGE
We are confident that you will be satisfied with every purchase you make. If you experience any problem or concern, please refer to the options provided for below. We are committed to operate our business in terms of the Consumer Guarantee Act and all policies are subject to the applicable law.
We will give you a full refund or let you exchange for a different products for most goods if the goods are returned to us within 14 days of purchase and all the conditions listed below are met.
If any of the conditions are not met or if the goods are received after 14 days from the purchase date, we reserve the right to refuse the return or we may charge a handling and restocking fee of 15% of the original price. Product can also be exchanged for a credit towards another purchase at no penalty. Credit must be used within one year of the original purchase.
Conditions for full refund or exchange:
- You must provide the original invoice (or a copy) along with the return; and
- All returned or exchanged items must be in their original condition and packaging and you may not have used them at all.
- The return is done so at the expense of the customer, who will cover all courier fees involved. This will be deducted from the product purchase price if a refund is required.
- For an exchange, the client is liable for the courier fee for both the return and resending of the new replacement item.
We follows strict privacy and confidentiality policy. No credit card information is stored on our website.